Frequently Asked Questions
- Why are details from Shopee orders masked, we are having trouble matching orders
- Do I need a Lazada Seller Account to use this app?
- What should I do if I have existing Shopify and Shopee products?
- How do I disconnect a product from Lazada?
- Why do orders imported from Shopee have tax / GST?
- How do I fix "Insert sku outer id relation failed, outerId already exists" errors from Lazada?
- How do I fix "The SKU Variation Option is Not Exist" errors from Lazada?
- Why can't I find my category when I try to add to Lazada?
- What happens when I change plans?
- How do I switch, upgrade or downgrade to a new plan?
- How do I uninstall the app?
- How do I disconnect my Shopee Shop V2 from the app?
- How do I disconnect my Lazada Shop from the app?
- How do I disconnect my Shopee Shop from the app?
- What does a Shopee customer look like after they are imported to Shopify?
- How do I connect my Shopee Shop to Shopee's V2 Platform?
- How do I fix "Seller not active" errors from Lazada when I am trying to add a new product?
- How do I connect my Lazada Shop to the app?
- How to use Shopify Metafields to set the Brand on Shopee
- Can I disable importing orders from Shopee?