How does stock syncing work?

Note that this also applies to Lazada and TikTok

This app is built for sellers who's main shop is on Shopify and who want to expand to Shopee as a channel. That's why the app can track stock changes on Shopee but only through new Shopee orders,

• if you go into Shopee Seller Center and update Shopee stock over there, it will not be updated on Shopify.
• if you go into Shopify Admin and update Shopify stock there, then the stock will be updated on Shopee.
• If you receive an order on Shopee, then the stock will be updated on Shopify.

For example

This is how it we track Shopee stock changes when orders are imported,

1. Shopify stock is 10
2. The app updates Shopee stock to 10
3. Someone creates an order for the product on Shopee
4. Shopee stock is now 9 because Shopee removes the stock
5. The app creates a new Shopify order with the product
6. Because there is a new Shopify order, Shopify stock now goes down to 9

You can always get the inventory history of the variant by following the instructions here: https://help.shopify.com/en/manual/sell-in-person/shopify-pos/inventory-management/pos-inventory-history

Frequently Asked Questions

I am using an ERP to manage my stock, will it work with your app?

The app uses the stock on Shopify to update Shopee. As long as the ERP updates Shopify stock correctly the app will send the correct stock to Shopee

If I manually update the stock in Shopee, will it update the stock on Shopify?

No. If you manually update the stock in Shopee, it does not change the stock in Shopify.