What should I do if I have stock syncing issues?

We're sorry that you having stock syncing issues with the app! We take stock syncing very seriously and we need a more information to figure out what happened.

Before we get started,

To help us to debug the stock syncing issue, we just need these 3 pieces of information:

  1. The Product Shopify ID
  2. The name of the variant
  3. Screenshot of the inventory history for the variant

You can find the details about where to find them below:

1. The Product Shopify ID

You can find product ID at the end of the URL when you look at the product on the Shopify admin (see red line on the screenshot below).

2. The name of the variant

For example, please let us know if "M" has the incorrect stock count.

3. Screenshot of the inventory history for the variant

You can get the inventory history of the variant by following the instructions here: https://help.shopify.com/en/manual/products/inventory/track_inventory#view-a-products-inventory-history

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