Frequently Asked Questions
- How do I switch to an annual plan?
- How do I switch to a new plan?
- What happens when I change plans?
- Syncing Limitations When Shopee Product is under promotion
- How long does it take for stocks to synchronize?
- Can I disable importing orders from Shopee?
- I read that the stock in shopee will be updated according to shopify's stock. Does it apply in the opposite way?
- Will my products be deleted if I cancel my plan?
- What do my Shopify orders look like after they are synced from Shopee?
- Why do orders imported from Shopee have tax?
- Why do I have to fix my product before adding it to Shopee?
- Will we be charged a transaction fee by Shopify for orders that are created via Shopee Channel app?
- I noticed that your app has created orders on Shopify with products that have not been published to Shopee. How is this going to affect my stock?
- How do I sync prices to Shopee?
- What will happen if I apply a discount at my Shopee shop? If there is an order, what price will I see on the Shopify order?
- Will orders placed on Shopee appear within Shopify's admin?
- How do I connect my Shopee Shop to the app?
- What happens after products are manually linked?
- What should I do if I get an error message when I re-install the app?
- What is the difference between SKUs and Products?