Frequently Asked Questions
- Does this app support connecting to Shopee Shops in Indonesia?
- Which countries does this app support?
- Will my products be deleted if I cancel my plan?
- What happens when I manually update the stock in Shopee?
- What happens when I manually update the stock in Shopify?
- I have already created many products on Shopee before using your app. Can you help me synchronize them with my products on Shopify?
- How often does the app sync Shopify product information to Shopee?
- How can I contact you for help?
- How do I find the Shopee Order ID?
- Why do I have to fix my product before adding it to Shopee?
- Will fulfillment and keying the tracking details for the Shopee orders be done on Shopify or Shopee's platform itself?
- Do I need a Shopee Store to use this app?
- I noticed that your app has created orders on Shopify with products that have not been published to Shopee. How is this going to affect my stock?
- How do I sync prices to Shopee?
- What will happen if I apply a discount at my Shopee shop? If there is an order, what price will I see on the Shopify order?
- Will orders placed on Shopee appear within Shopify's admin?
- How do I connect my Shopee Shop to the app?
- When Shopee makes a sale, an order is created at Shopify. Shopee's sale has all the transaction fee, service charges etc. Will these be reflected in the order created at Shopify? So will the order that is created at Shopify reflect the income details?
- After I publish the product to Shopee, what happens if I manually change the product name, description or images on Shopee?
- When a sale happens on Shopee when does the stock get updated on Shopify? Does it happen when there is new order? Or when the payment is accepted? Or does it happen after it is fulfilled?