Frequently Asked Questions
- How do I switch, upgrade or downgrade to a new plan?
- Why is all the orders from Lazada and Shopee went into only Shopee channel?
- Does the app support Oberlo, DSer or Dropshipping?
- How do I fix "If you upload a sku picture, then all sku must be uploaded" errors from Lazada?"
- Why is the app going in circles?
- The plan is at $5/month to add up to 10 products to Shopee and/or Lazada, could you elaborate on this? Is it per month 10 products and does direct uploading in Shopee and/or Lazada count into this quota?
- Example Workflow
- What should I do when "Bundles are not supported in Draft Orders."
- How do I connect my Lazada Shop to the app?
- How do I get invoice or receipt for the subscription payments to the app?
- What should I do if I have stock syncing issues?
- Using "Include Shopee Rebate" when importing Shopee orders
- How to fulfill Seller's Own Delivery from Shopee
- After I publish the product to Shopee, what happens if I manually change the product name, description or images on Shopee?
- How do I fix "BIZ_CHECK_PACKAGE_DECIMAL_INVALID: Package attribute value is not valid" errors when I try to add a new product to Lazada?
- Why do I have incorrect shipping prices on my Shopify order?
- Why is the product unlisted after it is added to Shopee & Lazada?
- How do I find the Shopee products that are not linked to the app
- Manually linking existing Shopee products to existing Shopify products
- What is the meaning of "both Shopee and Shopify products must have the same tier level"