Frequently Asked Questions
- What should I do if I get an error message when I re-install the app?
- How do I manually update all my linked Shopee products?
- Why are the variants squeezed into 1 option when adding a product into Lazada?
- How do I find the Shopify Order ID?
- How do I make sure that the Shopify order has the same total as the Shopee order?
- Single variant items on Shopee
- Will we be charged a transaction fee by Shopify for orders that are created by the app?
- Why do my Shopify products keep selling when out of stock?
- What happens after products are manually linked?
- How do you connect the products between Shopee and Shopify? Are you doing it with the product name or the SKU?
- Why are there 2 shipping settings on the preference page?"
- I added some new products on Shopify after installing the app why are they are not showing up on the app?
- Why doesn't my Shopify variant show up on Shopee?
- I'm currently in the middle of a billing cycle. If I change the monthly plan to a yearly plan at this point, will it reflect on the next billing cycle?
- Does the plan include existing products or only new products?
- How long does it take for stocks to synchronize?
- Why do the line item prices change on the Shopify order?
- Can your app connect to multiple shopee store with just one shopify account?
- After deleting them in shopee, do we need to disconnect the products in the app?
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