Frequently Asked Questions
- Why do my Shopify products keep selling when out of stock?
- What happens after products are manually linked?
- How do you connect the products between Shopee and Shopify? Are you doing it with the product name or the SKU?
- How do I enable shipping options on Shopee?
- Why are there 2 shipping settings on the preference page?"
- I added some new products on Shopify after installing the app why are they are not showing up on the app?
- Why doesn't my Shopify variant show up on Shopee?
- How do I switch to an annual plan?
- I'm currently in the middle of a billing cycle. If I change the monthly plan to a yearly plan at this point, will it reflect on the next billing cycle?
- The plan is at $5/month to add up to 10 products to Shopee, could you elaborate on this? Is it per month 10 products and does direct uploading in Shopee count into this quota?
- Does the plan include existing products or only new products?
- How long does it take for stocks to synchronize?
- Why do the line item prices change on the Shopify order?
- Can your app connect to multiple shopee store with just one shopify account?
- After deleting them in shopee, do we need to disconnect the products in the app?
- The app can't be loaded because of cookies or same site cookie issues
- How do I match Shopify product types to Shopee categories?
- How do I add products to Shopee in bulk?
- I read that the stock in Shopee will be updated according to Shopify's stock. Does it apply in the opposite way?
- Does the app support Oberlo or Dropshipping?