Frequently Asked Questions
- When Shopee makes a sale, an order is created at Shopify. Shopee's sale has all the transaction fee, service charges etc. Will these be reflected in the order created at Shopify? So will the order that is created at Shopify reflect the income details?
- Why are details from Shopee orders masked, we are having trouble matching orders
- Manually linking existing Lazada products to existing Shopify products
- Syncing Shopify Variants to Lazada
- Can your app connect to multiple shopee store with just one shopify account?
- What does a Shopee customer look like after they are imported to Shopify?
- How long does it take for Shopee orders to be imported into Shopify?
- Why can't I find my product when using the "Added to Shopee", "Added to Lazada" filter?
- How do I fulfill Shopee Orders?
- Does the plan include existing products or only new products?
- Are there limitations when publishing to Shopee?
- The plan is at $5/month to add up to 10 products to Shopee and/or Lazada, could you elaborate on this? Is it per month 10 products and does direct uploading in Shopee and/or Lazada count into this quota?
- How do I connect my Shopee Shop to Shopee's V2 Platform?
- If an item is ordered but unfulfilled, will it decrement the inventory count?
- I have already created many products on Shopee before using your app. Can you help me synchronize them with my products on Shopify?
- How do I set up a brand on Lazada?
- How do I disable price syncing?
- Why do I have to connect to Shopee V2?
- What syncs to the Shopee Seller Center?
- Will orders placed on Shopify appear in Shopee's Seller Center?